Temax Insurance App — Privacy Notice

Information the app uses

• From Temax's agency system (QQ Catalyst): your name, the policies Temax manages for you (policy number, insurance company, dates, premium, coverages and limits), vehicles (year, make, model and VIN) and named insured. The app only reads this information; it does not change your policies.
• Information you enter: your email and cell phone number, and on your first sign-in your ZIP code, to confirm who you are. When you send a request (certificate, policy change, claim or documents), the answers you type and the files you attach.
• People you share with: if you share policies with someone, the name and cell phone number you enter and the policies you choose.
• Technical information: a secure sign-in cookie on your device, your IP address and the time of each sign-in and request, used for security and to prevent misuse.
• Phone notifications: if you turn them on, a notification address for your phone, provided by your phone or browser, used only to send you Temax notifications. You can turn them off at any time in Account.

Do not send passwords, payment-card numbers or Social Security numbers through the app.

How Temax uses it

• To confirm your identity with one-time codes sent by text or email.
• To show your policies, coverages and ID cards.
• To send your requests to the Temax team that handles them, and to show you their status (and, if you turn them on, phone notifications about them and about Temax announcements).
• To give access to the people you share policies with, and to remove it when you ask.
• To protect the app, investigate problems and meet legal and regulatory obligations.

Sending a request through the app does not change coverage, bind insurance, file a claim with your insurance company or authorize a payment. A Temax representative reviews every request.

Who sees it

• Temax staff. Your requests, including your name, policy, the answers you typed and your contact information, are emailed to the Temax team that handles them (certificates, policy changes, or claims and documents). Uploaded files are opened only on Temax's staff page, which requires a Temax staff account.
• People you share with can see only the policies you choose (personal or business), with their coverages and ID cards, and can report claims on them. You can change the shared policies or stop sharing at any time in Account.
• Service providers that run the app for Temax: Google Cloud (hosting, database and file storage in the United States), Postmark (email delivery), Twilio (text-message codes) and Vertafore (QQ Catalyst, Temax's agency system). If you turn on phone notifications, they are delivered through your phone's or browser's notification service (for example Google or Apple). They process information only to provide their services to Temax.

Temax does not sell your personal information.

How long it is kept

• Sign-in codes expire after 10 minutes.
• Your device stays signed in until you sign out, or after 400 days without using the app. You can sign out of all devices in Account.
• Files you upload are deleted automatically 90 days after upload.
• Request details in the app are deleted 1 year after the request. The request email received by Temax becomes part of your customer file and follows Temax's insurance-record retention rules.
• Security and access records are deleted after 1 year.
• A legal hold, complaint or investigation can pause deletion. Information can remain in protected backups until they expire.

Security

Temax uses one-time codes, encrypted connections, restricted staff access and access records to protect your information. No online system can guarantee absolute security.

Your choices and privacy requests

You can sign out of all devices and stop sharing policies in Account. For questions, or to ask for access to, correction of or deletion of your information, contact privacy@temaxinsurance.com. Temax may need to verify your identity first. Insurance-record and other legal obligations may limit deletion or correction. Do not send sensitive information by ordinary email.